FAQ and Warranty

WARRANTY

How long is the warranty?
The length of the warranty is for 3 years from date of purchase.
What the does warranty cover?
The warranty covers the item from manufacturing defects which include the (Movement, Case, Crystal and other Internal Parts). This warranty does not protect from misuse of product or accidental damage nor consumables for items that have batteries.  
What do I do if I think I have a warranty issue?
Reach out as soon as possible on one of the many communications channels we have available. We will work from there to determine if it is a warranty issue, we will issues an RMA number for return and coordinate shipping.                                                                                                                                                      

ORDERS & SHIPPING

When will my order ship?
Most orders ship within 72 hours of ordering, our products are limited runs and when your order is placed, your timepiece is numerically sequenced then shipped out. If there is any questions or concerns with the shipping process please ask, we are here to make your ADVOLAT experience nothing short of amazing.  
What are the shipping costs?
We offer free shipping on all US orders. Packages are sent with UPS Ground with Insurance for your peace of mind. Please contact us for overnight shipping rates.
Is my payment safe?
Yes. Your payment is always 100% safe. Our Processors utilize some of the strictest encryption processes with bank level security. If you have any question during the process, please reach out via our Contact Us page. 
What if I don't like my watch?
If you're not satisfied with your watch, we accept returns within 30 days of purchase - with no questions asked. As long as the watch is returned in an unworn condition, we will make a full refund of your payment.
Can I talk to someone from your team before I buy?
You are always welcome to call us on the number listed in the 'Contact Us' section, or reach out with our email listed.                                                                       

INTERNATIONAL ORDERS

Do you sell to non-US customers?
We do accept orders from outside the US. Shipping rates will vary from country to country and be presented to you when you checkout.
Will I have to pay International taxes/duties?
For orders outside the US, your country might require you to pay import customs/taxes. These vary from country to country, but are usually below 20%. ADVOLAT North America cannot control - or be held responsible for - any international taxes or duties that may be added by your country's officials.

 

Strictly Limited

Our models will never be duplicated once the limited editionrun has been completed.

Built to Spec

Your watch is always built to spec once ordered. This personalizes your ADVOLAT experience. 

Free Shipping

Your timepiece is always shipped with insurance for free in North America. 

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